• Shipping & Return Policy

Shipping & Return Policy

Shipping Policy:

Friday and government holiday will be off  (closed) no orders will be processed during holiday but our online shop will be open 24/7 including holidays. Office is open from 9am to 5pm.

  • The product will be delivered at your address within 1-5 days  in Dhaka City except the weekly or government holidays and  for the outside of Dhaka will be 3-8 days product delivery time, but some cases will be longer duration for product delivery. Product delivery duration may be extended 1-3 days, if the product is unavailable in stock out or due to unusual circumstances.
  • All the products  will be included VAT as per Bangladesh Government rules.
  • The shipment will be made through our deliveryman in Dhaka City and outside of Dhaka will be via Courier Service.
  • Cash on delivery service is available only Dhaka City

Product ordered via vendor account that product delivery will ensure by  vendor/seller own arrangement. The authority of Online Marketplace is not liable for any vendor account’s ordered product delivery or other thing what would be from vendor account.

Free Shipping: No shipping charge will come, if purchased above tk. 5000 (five thousand )

Return Policy

100% refund will be made:

  1. Complain have to log with 48 hrs via this online via email info@onlinemarketplacebd.com
  2.  If the  product was not delivered at all
  3. If the wrong products were delivered that includes wrong colors, shapes or sizes.
  4. If Broken products.
  5. Product will have to send our office by the customer own arrangement
  6. No refund will be made just because you changed your mind after securing an order.
  7. 100% Money back will be made to customer within 7 days after logged complaint. Our team will contact you after getting complaint and solve the problem as soon as possible.   

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